Build the next generation of your business.
Explore what is possible. Rethink how your business creates value. Design the work, capabilities and organisation needed for what comes next.
From possibility to progress
Reimagine what is possible. Define the value. Redesign the work. Assemble the capability. We start with the business you want to become and work backwards from the value that matters.
See how we workReimagine what is possible
Explore what your business could become, starting from a blank sheet rather than today’s tools.
Define the value
Agree the outcomes that matter, how they will be measured and the priorities worth pursuing.
Redesign the work
Rethink tasks, decisions and human roles before choosing technology.
Assemble the capability
Bring together people, AI, technology and trust in a deliberate, proportionate way.
A shared way of working, not a set of services you need to buy or move through in order.
Explore what could become possible
Better decisions. More responsive services. Less friction in everyday work. Explore how people, AI and connected technology could work together to create value for your organisation.
Illustrative possibilities, not promised outcomes. The right approach depends on your organisation, the work and the value you want to create.
Create a service customers can rely on between reviews
- Relevant changeSIGNAL
- Agent flags informationAGENT
- Adviser reviewsPERSON
- Customer receives useful adviceCUSTOMER
- TODAY
- Customers receive advice at scheduled reviews, while important changes can happen in between.
- THE POSSIBILITY
- Offer an ongoing service that helps customers recognise and respond to relevant changes sooner.
- WHAT CHANGES
- Agree which signals matter, use agents to gather and flag information, and give people responsibility for interpreting it and advising customers.
- WHAT WE WOULD TEST
- Whether customers find the advice useful, whether the service is commercially viable, and whether the team can deliver it reliably.
Bring specialist knowledge to the point of need
- Question at the point of workPERSON
- Approved guidance foundAGENT
- Person checks and actsPERSON
- Specialist handles exceptionsSPECIALIST
- TODAY
- Work pauses while a team waits for an experienced colleague to answer a question or resolve an unfamiliar situation.
- THE POSSIBILITY
- Make trusted expertise available where work happens, while specialists focus on the decisions that need their judgement.
- WHAT CHANGES
- Capture approved knowledge, use an agent to find relevant guidance, and give people clear responsibility for checking its suitability and escalating exceptions.
- WHAT WE WOULD TEST
- Whether people reach reliable answers sooner, complete work to the required standard and know when to ask for specialist help.
Make trusted expertise available where work happens, while specialists focus on the decisions that need their judgement.
Help customers move from a request to a useful next step
- Customer explains needCUSTOMER
- Context gatheredAGENT
- Prepared handoverAGENT
- Person resolves or advisesPERSON
- TODAY
- Customers repeat information across forms, inboxes and teams before the right person can help.
- THE POSSIBILITY
- Let customers explain what they need and move into a coordinated service, with their context carried forward.
- WHAT CHANGES
- Redesign intake and handovers. Agents gather agreed information and prepare the next step; people handle advice, exceptions and decisions requiring approval.
- WHAT WE WOULD TEST
- Whether customers repeat themselves less, reach the right help sooner and receive a more consistent service.
Let customers explain what they need and move into a coordinated service, with their context carried forward.
Rethink the business. Design the work. Build what comes next.
Most organisations operate through roles, processes and systems shaped by yesterday’s constraints. Modern Working helps leaders question those assumptions, explore credible alternatives and decide what is genuinely worth changing.
Where the work itself needs redesigning, we use Intentional Work Design™ – a research-informed methodology that helps examine how work creates value, how responsibilities should be allocated between people and technology, and what those decisions mean for human outcomes.
The answer is not always more AI, more automation or more change. Sometimes the best decision is to preserve what already works.
Explore how we work- 01Possibility before prescription
- 02Value before technology
- 03Work before organisational structure
- 04Governance and human impact throughout
Transformation that works with your existing technology partners
Modern Working helps organisations rethink how work gets done, identify opportunities for improvement and design a more effective future.
We work alongside your people, internal IT teams and existing technology partners to turn transformation strategies into practical, achievable plans.
Our recommendations are independent, and you're free to choose who implements them. Whether that's your internal IT department, your existing managed service provider or another specialist, we'll help establish a clear direction and the responsibilities needed to move forward.
Your transformation. Your choice of technology partner.
Five ways to build the next generation of your business
Choose the service that fits your ambition and starting point. Each can be purchased independently. You do not need to buy more than one or follow a set sequence.
See what is possible for your business – before deciding what should change.
A 90-minute remote leadership session exploring developments across industries, technology, commercial models and ways of working. Available on its own, and included early within Transformation Review.
£495 + VAT per 90-minute session
Explore Art of the Possible- TRANSFORMATION REVIEW
Reimagine the business. Define the way forward.
Explore possibilities, define value and agree priorities with a Transformation Blueprint and practical roadmap.
Explore Transformation ReviewFrom £4,950 + VAT per fixed-scope engagement
- AI READY
Build intelligent capability with confidence.
Adopt AI where it creates useful value, supported by LEARN, PROTECT, SUPPORT and IMPROVE.
Explore AI ReadyFrom £750/month + VAT
- WORKFORCE CAPABILITY
Equip people for the work ahead.
Define future roles, identify capability gaps and build proficiency people can demonstrate in real work.
Explore Workforce CapabilityFrom £2,500 + VAT per programme
- CYBER READY
Build trust, assurance and resilience.
Strengthen controls, organise evidence and prepare for relevant assurance requirements.
Explore Cyber ReadyFrom £500/month + VAT
Starting prices apply to an agreed scope. We confirm the service, deliverables, fees and any additional costs in a written proposal before work begins. For monthly services, onboarding and contract terms are confirmed in that proposal.
How working with us works
Every organisation starts from a different position. We agree the scope, outcomes and investment before any paid engagement begins. Each Modern Working service can be purchased independently.
- 01
Understand your priorities
We listen to what you want to improve, what is getting in the way and what a useful result would look like.
- 02
Agree the scope
Before work begins, we set out the service, intended outcomes, responsibilities and fees in a written proposal.
- 03
Move forward with clear actions
Work with the service you choose, focusing on actions you can understand and take forward.
Choose the right level of technology
Start with the work and the value you want to create. Sometimes the best answer is to remove a task, simplify it or make better use of what you already have. Introduce more technology only when it serves a clear purpose.
A firm wants to offer proactive advice between scheduled reviews. Redesign the service first; then decide what to connect, what AI should surface and what people must judge.
- 1EliminateRemove work that no longer creates value.
- 2SimplifyReduce unnecessary steps, complexity and friction.
- 3Use what you haveMake better use of existing tools and capability.
- 4ConnectJoin up information, systems and workflows.
- 5AutomateMake repeatable work more consistent with suitable controls.
- 6AugmentHelp people think, decide and act with AI support.
- 7AgenticLet agents pursue defined tasks within clear permissions, oversight and accountability.
Define value. Measure progress.
Agree what better looks like before work begins. Establish a baseline, identify the evidence and track progress against the outcomes that matter: time, quality, customer experience, capability, trust or resilience. Use what you learn to decide what to improve next.
How we work in detailSHOW / HIDE
Inside every piece of work
Changed work shapes roles; roles define the capabilities people need.
- 01 · ValueWhat business outcome matters?
- 02 · WorkHow must work change?
- 03 · RolesWho does what?
- 04 · CapabilityWhat must people be able to do?
- 05 · AdoptionAre people doing it?
- 06 · EvidenceDid it create value?
What we measure
Build your next chapter
Start with the ambition, challenge or capability you want to explore. We will discuss which service fits your needs and agree the scope before any paid engagement begins.
Every organisation starts from a different position. We agree the scope, outcomes and investment before any paid engagement begins. Each Modern Working service can be purchased independently.