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Customer Retention

What more could you have done?

There is always that one customer that got away. Do you have a strategy to retain your clients business?

Customer Retention Strategy

Nearly all businesses stop marketing to their prospects the moment they become a customer. Yet you start losing that customer from the moment they sign the contract.  

Implementing Feedback Systems

Is feedback embedded into your processes? Do you encourage honest feedback on the effectiveness of your product or service? 

Referral and Loyalty

Loyalty is hard in such fickle times so how do you ensure that lower prices do not take away your customers and instead get them to refer you other businesses?