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Customer Retention Strategy

Retention is the new Acquisition

They say you start losing a client from the moment they sign the contract. How do you change that?

Sales and Marketing Strategy for your customers

Nearly all businesses stop marketing and sales activities the moment a prospect becomes a customer. This is doing everyone involved a disservice. 

The First 100 Days

Do you have a plan of action for your customers experience during their first 100 days as a customer using your products or services.

Understanding what makes a good customer

Knowing when a customer is not a good fit for your business and understanding the impact it can have on your staff and profits.

Why does this matter to you?

Having a client retention strategy and combining this with your customer experience design is the difference between happy and profitable customers who refer you and those that cost you time and money and cause you and your staff headaches.

How can we help with this?

Helping you put together a strategy for your customers. Crafting the experience, mapping the journey and ensuring you create raving fans that not only keep customers for longer, but customers that purchase more and refer you more.

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